Refund Policy

Last updated: February 20, 2025

Compute LLC ("Compute," "we," "us," or "our") provides professional services including cloud migrations, backup and disaster recovery, web and SaaS solutions, and AI automation. Because our services are resource- and time-based, refund eligibility is determined by your signed agreement and the stage of work delivery. This policy outlines our general approach; your specific engagement terms may vary.

1. General Policy

• Deposits and setup fees: Typically non-refundable once onboarding, discovery, or reserved capacity has commenced.
• Retainers: Non-refundable for the current billing period once that period has started, unless otherwise stated in writing.
• Milestone work: Completed milestones and accepted deliverables are non-refundable.
• Unperformed work: Prepaid fees for work not yet performed may be refundable, subject to contract terms and any costs already incurred.

2. Cancellations and Scope Changes

• Cancellation requests must be submitted in writing to info@computellc.com.
• Cancellation fees, notice periods, and minimum commitments are defined in your signed agreement.
• Scope changes may be addressed through a written change order, which may adjust billing and refund treatment.

3. Billing Dispute Process

If you believe an invoice is incorrect, notify us in writing within fifteen (15) calendar days of the invoice date, including supporting details. We will investigate in good faith and respond within ten (10) business days.

4. Approved Refunds

When a refund is approved, we will process it to the original payment method where possible. Processing times vary based on payment provider and financial institution timelines; please allow up to ten (10) business days for processing.

5. Agreement Precedence

In the event of any conflict between this policy and your signed MSA, SOW, or order form, the signed agreement shall control.

6. Contact

For billing inquiries or refund requests, contact Compute at:

Email: info@computellc.com

Please include your company name, invoice number, and relevant dates to expedite processing.