Refund Policy

Last updated: 2026-02-20

Compute primarily provides professional consulting and engineering services. Because services are resource- and time-based, refund eligibility depends on your signed agreement and the stage of work delivery.

General policy

• Deposits and setup fees: Typically non-refundable once onboarding, discovery, or reserved capacity begins.
• Retainers: Non-refundable for the current billing period once that period has started, unless otherwise stated in writing.
• Milestone work: Completed milestones and accepted deliverables are non-refundable.
• Unperformed work: Prepaid fees for work not yet performed may be refundable, subject to contract terms and incurred costs.

Cancellations and scope changes

• Cancellation requests must be submitted in writing to support@computellc.com.
• Any cancellation fees, notice periods, or minimum commitments are defined in the signed agreement.
• If project scope changes, billing and refund treatment may be adjusted through a written change order.

Billing dispute process

If you believe an invoice is incorrect, notify us in writing within 15 calendar days of invoice date with supporting details. We will investigate in good faith and respond promptly.

Approved refunds

When a refund is approved, we will process it to the original payment method where possible. Processing times depend on payment provider and financial institution timelines.

Agreement precedence

If there is any conflict between this policy and your signed MSA/SOW/order form, the signed agreement controls.

Contact

Email: support@computellc.com

For billing and refund requests, include your company name, invoice number, and relevant dates when contacting support@computellc.com.